Conflict Resolution

This Conflict Resolution course empowers professionals with essential strategies and techniques to identify, manage, and resolve workplace conflicts constructively. Drawing on real-world scenarios and interactive methodologies, the training promotes effective communication, emotional intelligence, and collaborative problem-solving. Participants will gain insights into the root causes of conflict and develop the confidence to handle disputes professionally and proactively, fostering a more positive and productive work environment.

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Basic Life Support Training
3.5 Hours
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Mobile friendly
About The Course Course overview & details
Learning Objectives What you'll learn
Course Modules Curriculum structure
Keywords Key topics covered
1

About The Course

This Conflict Resolution course empowers professionals with essential strategies and techniques to identify, manage, and resolve workplace conflicts constructively. Drawing on real-world scenarios and interactive methodologies, the training promotes effective communication, emotional intelligence, and collaborative problem-solving. Participants will gain insights into the root causes of conflict and develop the confidence to handle disputes professionally and proactively, fostering a more positive and productive work environment.

2

Learning Objectives

Recognise common causes and types of workplace conflict.
Understand the impact of unresolved conflict on teams and organisations.
Apply proven conflict resolution techniques, including active listening and assertive communication.
Use emotional intelligence to navigate sensitive conversations and defuse tension.
Develop a structured approach to manage and resolve disputes constructively.
Promote a collaborative culture that reduces conflict and enhances team dynamics.
3

Course Modules

Module 1:

Introduction

Module 2:

Defining Conflict

Module 3:

Diffusion Strategies

Module 4:

Stress and Emotions

Module 5:

Ethical Aspects

Module 6:

Team Conflicts

Module 7:

De-escalation

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Keywords

CPD Certified Training CSTF Aligned Training Meeting NHS and CQC Standards Free Portal Access Face-to-Face Training BLS Practical Moving Handling Practical Free Online Training Practical Training Free NHS Mandatory Training