These Terms and Conditions govern the use of Care Staff Academy's training services, including our online e-learning platform and face-to-face training programmes. By accessing our services, you agree to be bound by these terms.
1.1 Care Staff Academy ("CSA") provides accredited online e-learning and face-to-face training programmes for healthcare professionals in the UK.
1.2 Access to our web portal and mobile application is free of charge. Learners can register, access training content, and complete assessments without any upfront cost.
1.3 Charges apply only when a certificate is requested upon successful course completion. The certificate becomes accessible only after payment.
1.4 All training content is delivered via our secure online platform or through scheduled classroom-based sessions facilitated by qualified trainers.
1.5 We reserve the right to revise course content and delivery formats without prior notice to maintain compliance with industry standards.
2.1 A legally binding agreement is formed:
2.2 Use of our platform implies agreement with the most recent version of these Terms.
2.3 These Terms prevail over any other terms submitted by the client, unless otherwise agreed in writing.
3.1 Individual Learners
3.2 Corporate Clients and Agencies
3.3 Payment Methods: BACS, bank transfer, debit/credit card.
3.4 We reserve the right to withhold certificates or suspend services for non-payment.
4.1 Our Learning Management System (LMS) includes text, media, quizzes, and interactive content.
4.2 Learners must ensure internet access and compatible devices. CSA is not responsible for technical issues on the client side.
4.3 Classroom training must be attended in full to receive a certificate. Late arrivals may be refused entry.
4.4 Delegates attending while unfit (e.g., post-night shift or in uniform) may be denied participation.
5.1 Certificates are issued upon full course completion and payment.
5.2 Digital certificates are issued via the learner portal. Hard copies may be provided for an additional fee.
5.3 Certificates remain the property of CSA until full payment is received.
5.4 CSA reserves the right to revoke certificates after 60 days of non-payment.
6.1 Learners may cancel a certificate request within 14 days of payment if the certificate has not yet been issued.
6.2 No refunds for learners who:
6.3 Classroom sessions may be rescheduled once with 48 hours' notice. Subsequent rebookings incur additional charges.
6.4 CSA may cancel any course and offer a refund or free reschedule.
7.1 Learners must behave respectfully. Harassment, abuse, or disruption will result in removal without refund.
7.2 Recording of classroom or online sessions is strictly prohibited.
7.3 Adequate English and relevant healthcare experience are required. Failure to meet prerequisites may disqualify a learner.
8.1 Agencies are responsible for ensuring:
8.2 Certificates are not issued until full payment is received.
8.3 No name changes permitted after registration. Cancellation policies apply.
8.4 Attempted poaching or hiring of CSA staff (especially trainers) within 6 months of contract termination is prohibited.
9.1 All content, branding, materials, and technology are the intellectual property of CSA or its licensors.
9.2 Learners may not reuse, resell, or copy materials without permission.
9.3 Any breach of IP terms may result in legal action.
10.1 CSA's liability is limited to the total amount paid for the service or certificate.
10.2 We are not liable for:
10.3 Nothing excludes liability for death or injury caused by negligence.
CSA is not liable for service failures caused by events beyond our control including natural disasters, strikes, pandemics, or third-party failures. We may suspend or cancel services if disruption exceeds 4 weeks.
12.1 CSA may terminate contracts with immediate effect if:
12.2 Upon termination, all unpaid invoices become due. Materials must be returned or access withdrawn.
13.1 These Terms are governed by the laws of England and Wales.
13.2 All disputes will be resolved in the courts of England and Wales.
For all enquiries, notices, or complaints, contact:
Email: admin@carestaffacademy.com
Phone: 03300589277
Address: Basement Suite, 42–44 Bishopsgate, London, England, EC2N 4AH