Handling Violence

This Handling Violence online training module equips staff with the skills and knowledge needed to recognise, prevent, respond to, and report workplace violence, aggression, harassment, and discrimination. It explores legal responsibilities, high-risk environments, de-escalation techniques, and staff support systems. Designed for healthcare and public-facing professionals, the course helps promote a safe and respectful workplace culture. The training supports compliance with the Health and Safety at Work Act and Equality Act, and includes an end-of-course assessment.

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Basic Life Support Training
1 Hours
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About The Course Course overview & details
Learning Objectives What you'll learn
Course Modules Curriculum structure
Keywords Key topics covered
1

About The Course

This Handling Violence online training module equips staff with the skills and knowledge needed to recognise, prevent, respond to, and report workplace violence, aggression, harassment, and discrimination. It explores legal responsibilities, high-risk environments, de-escalation techniques, and staff support systems. Designed for healthcare and public-facing professionals, the course helps promote a safe and respectful workplace culture. The training supports compliance with the Health and Safety at Work Act and Equality Act, and includes an end-of-course assessment.

2

Learning Objectives

Define workplace violence, aggression, and abuse in various forms (verbal, physical, psychological, discriminatory).
Identify key legal responsibilities under UK law, including the Health and Safety at Work Act and Equality Act.
Recognise high-risk environments and contributing risk factors.
Demonstrate appropriate responses to incidents, including de-escalation techniques and personal safety measures.
Explain the importance of timely reporting and documentation, using tools like Datix or RIDDOR.
Outline the support and resolution pathways available to staff, including occupational health and grievance procedures.
3

Course Modules

Module 1:

Introduction to Workplace Violence and Aggression

Module 2:

Types and Forms of Abuse

Module 3:

Legal and Regulatory Framework

Module 4:

Risk Factors and High-Risk Environments

Module 5:

Prevention and Organisational Measures

Module 6:

Responding to Aggression and Violence

Module 7:

Supporting Staff Post-Incident

Module 8:

Reporting and Documentation

Module 9:

Addressing Bullying and Harassment at Work

Module 10:

Discrimination and Abuse from Patients or Public

Module 11:

Legal Support and Rights of the Employee

Module 12:

Building a Culture of Respect and Safety

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Keywords

CPD Certified Training CSTF Aligned Training Meeting NHS and CQC Standards Free Portal Access Face-to-Face Training BLS Practical Moving Handling Practical Free Online Training Practical Training Free NHS Mandatory Training