Document

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About The Course

This training program focuses on enhancing communication skills in professional settings. It covers key aspects such as verbal and non-verbal communication, active listening, conflict resolution, and effective presentation techniques. Participants will gain practical insights into improving workplace interactions, fostering collaboration, and building confidence in delivering clear and persuasive messages. Through interactive exercises and real-world scenarios, learners will develop the ability to engage with diverse audiences, navigate challenging conversations, and improve overall workplace communication efficiency. The course is designed for professionals at all levels who seek to enhance their interpersonal and business communication skills.

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Learning Objectives

Understand and apply effective verbal and non-verbal communication techniques.

Enhance active listening skills to improve workplace interactions.

Develop strategies for resolving conflicts and handling difficult conversations.

Deliver clear, concise, and impactful presentations.

Adapt communication styles to different professional scenarios and audiences.

Improve written communication for emails, reports, and professional documentation.

Build confidence in networking and professional discussions.

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Course Modules

Module 1:

Introduction

Module 2:

Verbal Communication

Module 3:

Non-verbal Communication

Module 4:

Written Communication

Module 5:

Patients and Families

Module 6:

Challenging Situations

Module 7:

Team Communication

Module 8:

Confidentiality

Module 9:

Technology in Communication

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Keywords

CPD Certified Training CSTF Aligned Training Meeting NHS and CQC Standards Free Portal Access Face-to-Face Training BLS Practical Moving Handling Practical Free Online Training Practical Training Free NHS Mandatory Training

Communication